Returns & Refunds Policy

At Electro Clearance, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our policy below to ensure a smooth returns and refunds process.

Returns Eligibility

  • 14-Day Return Window: We accept returns within 14 days of delivery. Returns outside this period will not be accepted, and we will not be liable for such returns.

  • Condition of Items:

    • For a full refund, items must be returned in their original condition: brand new, unopened, and in the original packaging.

    • If items are returned opened, used, or not in their original condition, a 30% handling fee will be deducted from your refund.

How to Initiate a Return

  1. Contact Us: Email us at support@electroclearance.co.uk or use our contact form to notify us of your return. Include your order number and reason for return.

  2. Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.

  3. Ship Your Return: Send the item back to our returns address (provided upon request).

Return Shipping Costs

  • Change of Mind: If you’ve changed your mind, you are responsible for the return shipping costs.

  • Dead on Arrival (DOA): If your item is faulty or DOA, contact us immediately, and we’ll provide a solution, which may include a replacement or refund.

Refunds Process

  • Processing Time: Returns are processed within 7 days of receipt.

  • Refund Issued: If your return meets all conditions, we will issue a refund to your original payment method.

  • Deductions: A 30% handling fee will apply for items not returned in their original condition.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Opened earphones or headphones.

  • Software or digital downloads.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost to you.

Questions?

If you have any questions about our Returns & Refunds Policy, feel free to contact us at support@electroclearance.co.uk

Thank you for shopping with Electro Clearance! 🚀